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First Appointment

Confidential, Professional and Easy

When you come in for your first appointment at Proactive Physiotherapy, you’ll be greeted by friendly staff who make you feel comfortable and guide you in every step of your journey. For your physiotherapist to get the quickest and most effective long term results for you, they will need to know as much about you as possible. Don’t worry, they’re very friendly and highly confidential. Each Proactive Physiotherapist has one goal in mind, and that is to get you pain free and back to doing the things you love as quickly and as safely as possible. In your first visit, your physiotherapist will want to learn as much about you and your injury as they can. They will ask you about your lifestyle, work, health and specific conditions, so have a think about how best to describe your injury before your appointment. For example: What is your injury or where is your pain? Is it painful and if so, where? Is it worse with particular movements or at different times of the day? Does anything relieve the pain? How long has it been bothering you? Once your physiotherapist has an understanding of your personal pain, they will also want to know about your general health. Be prepared to give information about surgeries, for example it is vital that your physiotherapist be informed if you have a pacemaker, fractures (broken bones), chronic conditions (such as asthma, epilepsy or diabetes) and any other injuries you may have sustained in the past. You may then be asked to perform a series of gentle movements and stretches allowing your physiotherapist to determine specific pain and movement restrictions. You may be asked to remove some clothing during your visit. Your dignity will always be respected, however if you feel uncomfortable, please don’t hesitate to tell your physiotherapist immediately. In some cases you may be prescribed some exercises to do at home. In these cases, your physiotherapist will carefully show you these exercises and give you a chance to practice them before you leave so that you understand both how to do them, and why you are doing them. If there is a need for you to come back, then your physiotherapist will discuss this with you and let you know if follow up appointments are necessary, if required they can book a time that will suit your schedule.

Written Information

Before your first physiotherapy appointment can start, your physiotherapist needs some specific information about you to help them treat you correctly. It normally takes around 15 minutes to complete these forms which you can either do when you come in for your first physiotherapy appointment (in which case you’ll need to arrive 15 minutes before your appointment time), or you can download and print these forms to complete at home, bringing them with you to your appointment.

  1. Patient Information Sheets will provide us with some important personal details.Download: Personal Details
  2. Initial Assessment: These two pages will help your physiotherapist in your initial assessment. Download: Initial Assessment
  3. Privacy Policy: This is a statement of our privacy policy. We ask that you read this and ensure you understand it. Please type or print your name at the bottom of the page, place a mark in the box and return the form to us.

Download Privacy Form here Other forms you may be asked to complete are:

Please contact us if you have any issues or questions you need to discuss before your appointment. We very much look forward to helping you back to optimum active health.

COVID 19 & Telehealth Notice

At Proactive Physiotherapy we recognise that people still injure themselves, and are in pain, so we are still open for face-to-face consultations for the time being, In the interests of everybody's health we are trying to minimise these face to face treatments, so if your condition can be helped without face to face treatment we will offer you telehealth or phone consults.

For your safety, we have reduced physiotherapists hours to allow us to have only two physiotherapists and one receptionist in the clinic at any one time. We use screening questionnaires for everyone attending the clinic and have strict sanitising procedures in place.

For anyone that doesn't want to come into the clinic, our telehealth service, “Physio By Video” is up and running. Anybody who is interested in this service should contact us by email: physio@proactivephysio.com.au, or by phone on 40536222 and a physiotherapist can discuss how this works.

Reception will be attended between 830am and 5pm and Monday to Thursday and 830am to midday on Friday, or you can leave us a voice message at other times.

Thank you for your understanding. We wish you all safety and good health in the coming days and weeks.

Julie Faulks and the entire Proactive Physio team.