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Proactive Physio First appointment
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First Appointment

Confidential, Professional and Easy

When you come in for your first appointment at Proactive Physiotherapy, you’ll be greeted by friendly staff who make you feel comfortable and guide you in every step of your journey. For your physiotherapist to get the quickest and most effective long term results for you, they will need to know as much about you as possible. Don’t worry, they’re very friendly and highly confidential. Each Proactive Physiotherapist has one goal in mind, and that is to get you pain free and back to doing the things you love as quickly and as safely as possible. In your first visit, your physiotherapist will want to learn as much about you and your injury as they can. They will ask you about your lifestyle, work, health and specific conditions, so have a think about how best to describe your injury before your appointment. For example: What is your injury or where is your pain? Is it painful and if so, where? Is it worse with particular movements or at different times of the day? Does anything relieve the pain? How long has it been bothering you? Once your physiotherapist has an understanding of your personal pain, they will also want to know about your general health. Be prepared to give information about surgeries, for example it is vital that your physiotherapist be informed if you have a pacemaker, fractures (broken bones), chronic conditions (such as asthma, epilepsy or diabetes) and any other injuries you may have sustained in the past. You may then be asked to perform a series of gentle movements and stretches allowing your physiotherapist to determine specific pain and movement restrictions. You may be asked to remove some clothing during your visit. Your dignity will always be respected, however if you feel uncomfortable, please don’t hesitate to tell your physiotherapist immediately. In some cases you may be prescribed some exercises to do at home. In these cases, your physiotherapist will carefully show you these exercises and give you a chance to practice them before you leave so that you understand both how to do them, and why you are doing them. If there is a need for you to come back, then your physiotherapist will discuss this with you and let you know if follow up appointments are necessary, if required they can book a time that will suit your schedule.

Written Information

Before your first physiotherapy appointment can start, your physiotherapist needs some specific information about you to help them treat you correctly. It normally takes around 15 minutes to complete these forms which you can either do when you come in for your first physiotherapy appointment (in which case you’ll need to arrive 15 minutes before your appointment time), or you can download and print these forms to complete at home, bringing them with you to your appointment.

  1. Patient Information Sheets will provide us with some important personal details.Download: Personal Details
  2. Initial Assessment: These two pages will help your physiotherapist in your initial assessment. Download: Initial Assessment
  3. Privacy Policy: This is a statement of our privacy policy. We ask that you read this and ensure you understand it. Please type or print your name at the bottom of the page, place a mark in the box and return the form to us.

Download Privacy Form here Other forms you may be asked to complete are:

Please contact us if you have any issues or questions you need to discuss before your appointment. We very much look forward to helping you back to optimum active health.


Proactive Physiotherapy is open for face-to-face visits and group exercise classes.

Your safety is our top priority. We have developed a protocol to ensure that all government recommendations including physical distancing and cleaning are adhered to. We have COVID-safe cleaning procedures in place, we are vetting everyone who comes into the clinic for any symptoms of illness, and we are maintaining social distancing where it is appropriate and possible.

To help minimise any risks, please do not come into the clinic unless you are a patient, parent of a minor who is a patient, or translator or carer for a patient attending the clinic. If you do not wish to come into the clinic, but still require some assistance, please call 40840602 to organise a telehealth appointment.

We look forward to assisting our clients, old and new, in these unusual times and will temper our approach to community safety as the COVID situation fluctuates.

Thank you for your understanding.

Julie Faulks and the entire Proactive Physio team.