Telehealth is a video or phone consultation between a health professional and patient. Consultations are used for advice and exercises supervised by our qualified physiotherapists and exercise physiologists when you’re unable to come into the clinic.
We are using the Covu platform for our consultations. It is a highly secure, encrypted link, which is being used by many other Allied Health professionals around Australia. Our Receptionist will call you prior to the appointment to assist you to set up the call, it’s very quick and easy.
You will be invited via email; where all you will need to do to enter the consultation is to click on the link, making sure that the device you’re using (whether it be laptop, phone or tablet) has both microphone and camera enabled.
There is strong evidence (click here for list of research articles) that demonstrates the use of Telehealth consultations as being just as effective as in person consultations for a range of musculoskeletal conditions. You might think that a Telehealth consultation is not as good as a hands-on consultation, but the results show that online consultations have just as good diagnoses as a hands-on consultation. As a patient you will be more involved in your treatment and will do more self-treatment, which is more empowering and helps you to take control of your injury/body. Results also show that outcomes of an online Telehealth session are similar or better than a face to face consultation.
Our Telehealth Physio consultations are cheaper than our in-rooms consults and will be $80 per 30 minutes and $150 for 60 minutes. Our Receptionists will call you prior to the appointment to take payment via credit card over the phone. We will send an invoice to you via email. Some Private Health companies have specific Telehealth codes to allow you to claim the consultations.
If you are on Workcover or hold an appropriate DVA card or have an EPC (medicare) referral you can be seen via Telehealth.
You can book your Telehealth consultation by calling us on (07) 40536222 or you can book on line just mention you are looking for a Telehealth consult and we will call you to set you up and answer any questions.
Telehealth is great for many conditions:
There are a few things you can do to prepare for your Telehealth appointment that will allow you to get the most out of time with Physio:
If you require any further information, please do not hesitate to contact us
Proactive Physiotherapy is open for face-to-face visits and group exercise classes.
Your safety is our top priority. We have developed a protocol to ensure that all government recommendations including physical distancing and cleaning are adhered to. We have COVID-safe cleaning procedures in place, we are vetting everyone who comes into the clinic for any symptoms of illness, and we are maintaining social distancing where it is appropriate and possible.
To help minimise any risks, please do not come into the clinic unless you are a patient, parent of a minor who is a patient, or translator or carer for a patient attending the clinic. If you do not wish to come into the clinic, but still require some assistance, please call 40840602 to organise a telehealth appointment.
We look forward to assisting our clients, old and new, in these unusual times and will temper our approach to community safety as the COVID situation fluctuates.
Thank you for your understanding.
Julie Faulks and the entire Proactive Physio team.