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Privacy Policy

Any information you provide to Proactive Physiotherapy is treated with the utmost respect for privacy. Any information you provide will not be distributed or provided to any other party without your prior permission. Proactive Physiotherapy does not participate in spamming, and will not distribute non-public customer information to any third parties.

Proactive Physiotherapy may occasionally use the information you provide to keep you informed of any new products or services or upcoming special offers that are available. You have the right of access to any personal information held about you and to ask us to correct it if it is inaccurate or out of date or to have it removed from our database.

Proactive Physiotherapy will provide mechanisms for you to communicate your privacy concerns to us and will respond to them thoughtfully.

COVID 19 & Telehealth Notice

At Proactive Physiotherapy we recognise that people still injure themselves, and are in pain, so we are still open for face-to-face consultations for the time being, In the interests of everybody's health we are trying to minimise these face to face treatments, so if your condition can be helped without face to face treatment we will offer you telehealth or phone consults.

For your safety, we have reduced physiotherapists hours to allow us to have only two physiotherapists and one receptionist in the clinic at any one time. We use screening questionnaires for everyone attending the clinic and have strict sanitising procedures in place.

For anyone that doesn't want to come into the clinic, our telehealth service, “Physio By Video” is up and running. Anybody who is interested in this service should contact us by email: physio@proactivephysio.com.au, or by phone on 40536222 and a physiotherapist can discuss how this works.

Reception will be attended between 830am and 5pm and Monday to Thursday and 830am to midday on Friday, or you can leave us a voice message at other times.

Thank you for your understanding. We wish you all safety and good health in the coming days and weeks.

Julie Faulks and the entire Proactive Physio team.